FAQs

1.) How do I pay for products shopped on GulaboJaipur ?

GulaboJaipur offers buyers multiple online modes of payment. Gulabo Jaipur is trusted payment gateway Partners use secure encryption technology to keep your transaction details confidential at all times. Buyers can pay through debit cards or credit cards using our secure payment gateway. Alternatively, they can choose cash on delivery option for their purchases.

Clients are also free to order on WhatsApp with customer care.

 

2.)Gj account faq is fine

 

3.) Registered and nonregistered detail is also fine.

 

SHIPPING

 

1.) hidden Cost detail is fine

 

2.) Do I delivery point is also fine

 

3.) I need to return an item, how do I go about it ?

It is possible to return an item, for the same either you can GJ credit of same amount, which are redeemable on WhatsApp.

You can also exchange the garment with anything of same or higher value.

⁃ Garments customised in any way will not be taken back.

⁃ Any garment purchased in the sale section will not be taken back.

⁃ For this process, client is required to send the garments back to us and we will send you exchange item. Shipping will not be charged again.

⁃ Return address: GULABOJAIPUR STORE

H-4/58, azad marg, behind BJP office , c- scheme, Jaipur.

302001

 

4.) payment option safety is ok

 

5.) buyer shopper point ok

 

SHIPPING POLICY

 

1.) What are the shipping charges ?

 

A shipping charge of Rs320 shall be added to the cart automatically for each domestic order and Rs70 for each additional garment/product. For International orders, shipping is around INR2000 for first garment and additional INR500 per garment.

 

2.) What is the Minimum Estimated Delivery Time for Product Orders?

The item will be shipped in 7-14 days from the date of receiving the payment, subject to availability. Festive Wear may take a long period of around 14-18 days due to intricate work to be done on them before shipping.

 

RETURN

 

1.) Do I need to ship the return parcel or it will be picked up by Gulabo Jaipur?

Once you have made request for return or exchange and it is accepted by GulaboJaipur, you are required to send the parcel back, if you want pick up to be arranged , company will schedule the reverse pickup of the parcel with our shipping partner, and 250/- rs amount will be payable by the customer.

 

2.) Does Gulabo Jaipur accept return of product delivered to us?

Yes. We are committed to give you a satisfactory shopping experience with any product you have ordered at Gulabo Jaipur. If the product is defective, damaged, you can either get it exchanged or get a cash refund.

If there is a size issue, GJ will fix it for you. You’ll need to send it back, it will be foxed and sent back.

For any Exchange related request, original garment must be returned to us within 7 days time along with all order and contact related details.

⁃ Exchange is allowed only once per order.

⁃ Garment customised in any way is non-returnable and non-exchangeable.

⁃ No two discount offers can be clubbed together.

⁃ No return, refund for juttis and earrings.

⁃ Coupons cannot be clubbed with GJ credits.

 

 

3.) How I can make request for return?

You can make request for return by WhatsApping or getting in touch with our customer care at 9928594699 or just drop an e-mail at sales@gulabojaipur.com . Make sure to mention your name , order ID and contact number in your request. Our executive will guide you with further processing.

 

4.) What Standard Checks does Gulabo Jaipur do when accepting return products from customers?

In the course of product returned/exchange, all products are checked by our team. Return policy void if price tag is broken or tampered, product damaged in transit due to improper packing by customer, missing any accompanied accessories. It should have original invoice and all other stuff with sent with the parcel. Product should be in proper and unused condition. It is all subject to inspection by Gulabo Jaipur team.

 

5.) Who will bear the shipping charges for returned product?

Return shipping charges is to be borne by the client. When shipping exchange garment, shipping not be charged again.

 

CANCELLATION

 

 

For any order cancellation request, customer must get in touch with customer care via mail or WhatsApp within 24 hours of placing the order.

 

Customer care : +91-9928594699 Mail : sales@gulabojaipur@gmail.com

 

- If, team is contacted after 24 hours , order amount will be converted to credit amount. Client is also free to change their garment and use amount later but within 6 months time.

 

- Order once shipped cannot be cancelled.

 

 

HOW TO USE CREDIT NOTE ?

 

⁃ Credit note is valid for 6 months time.

⁃ It must be used in one go to purchase something of same or higher value.

⁃ Shipping is to be borne by the customer.

⁃ Credit note can be redeemed by the customer on our WhatsApp number by simply sharing screenshot of the mail consisting credit note details and code.

 

FOR ANY QUERIES, FEEDBACK, REQUESTS , GET IN TOUCH WITH OUR CUSTOMER CARE TEAM ON

+91-9928594699.

 

MONDAY TO SATURDAY

11 AM TO 7 PM

 

SUNDAYS ARE A HOLIDAY.

 

RETURN ADDRESS:

 

GULABOJAIPUR STORE :

H - 4/58, Azad Marg, behind BJP office, Jaipur. 302001

 

Call - 0141-4284171

⁃ +91-7737477491

⁃ +91-9928594699