Shop With Confidence

Returns & Exchange

Every piece is hand-finished and checked three times before it reaches you. In the rare case something is wrong with the garment, here’s how we put it right.

Returns and refunds are accepted only for a manufacturing defect.

  • Sale and “Last Set” pieces are final. Not eligible for return, exchange or refund, other than a verified defect reported with unboxing images.
  • Fit is not a returnable reason. Our sizes follow the published size chart, and every piece is stitched with margins inside so a tailor can adjust it. Please check your measurements against the chart before ordering.
1

Report Within 24 Hours

Tell us about a defect within 24 hours of delivery. Please open your parcel as soon as it arrives — claims raised after 24 hours cannot be accepted.

2

Unboxing Proof Required

Every piece clears three quality checks before it leaves us, so an unboxing photo or video is compulsory for a defect claim. Items must be unworn, unwashed and tagged.

3

We Pick It Up, Free

Once a defect is verified, the reverse pickup is on us. If we approve a pickup for any other reason, a fee of ₹300–500 applies depending on your pincode, deducted from the refund or credit note.

How to start a return or exchange

WhatsApp or call us at +91 99285 94699 (every day, 11 AM–8 PM) with your order number and your unboxing photo or video showing the defect. Our team will confirm eligibility and share the next steps within one working day.

Good to know

  • A verified defect is resolved with a replacement where stock allows, or a refund to your original payment method after the piece passes our quality check (typically 5–7 working days). The pickup costs you nothing.
  • Made-to-order, customised, altered and made-to-measure pieces, and jewellery, are not eligible for return, refund or credit note.
  • We cannot accept a return because a size feels loose or tight. Sizes follow our size chart and every garment carries inside margins for alteration.
  • International orders cannot be returned, exchanged or credited once shipped — reverse pickup isn’t available outside India. In the rare event of a genuine defect, share an unboxing video and we’ll make it right. Any customs or import duties are borne by the customer and vary by country.
  • A slight variation in colour or hand-block print is the signature of handcraft — not a defect.

Return Address

Gulabo Jaipur Store
H-4/58, Azad Marg, behind BJP Office,
Jaipur, Rajasthan – 302001

Every day · 11 AM – 8 PM
+91 99285 94699

Received a damaged or wrong piece? We’re truly sorry. Message us within 24 hours with your unboxing photo or video and your order number, and we’ll get a replacement or refund moving the same day, with free pickup.

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