CANCELLATION, EXCHANGE AND REFUND
For any order cancellation request, customer must get in touch with customer care via mail or WhatsApp within 24 hours of placing the order.
Customer care : +91-9928594699 Mail : firstname.lastname@example.org
- If, seller team is contacted after 48 hours , order amount will be converted to credit amount. Client is also free to change their garment and use amount later but within 6 months time.
- Order once shipped cannot be cancelled.
⁃ Cash refund will only be issued in case there is a defect in the garment ordered.
⁃ If client faces a size issue, he/she is required to send the same back. We will fix the size and send it back to the client free of charge.
⁃ In case, client is unhappy with the product, he/she is free to exchange the same with any product of same or higher value. If he/she does not want to purchase something immediately , credit note will be issued for the same amount to the client, valid for 6 months time.
⁃ For any Exchange related request, original garment must be returned to us within 7 days time along with all order and contact related details.
⁃ Exchange is allowed only once per order.
⁃ Garment customised in any way is non-returnable and non-exchangeable.
⁃ No two discount offers can be clubbed together.
⁃ No return, refund for juttis and earrings.
⁃ Coupons cannot be clubbed with GJ credits.
HOW TO USE CREDIT NOTE ?
⁃ Credit note is valid for 6 months time.
⁃ It must be used in one go to purchase something of same or higher value.
⁃ Shipping is to be borne by the customer.
⁃ Credit note can be redeemed by the customer on our WhatsApp number by simple sharing screenshot of your mail consisting credit note details.
FOR ANY QUERIES, FEEDBACK, REQUESTS , GET IN TOUCH WITH OUR CUSTOMER CARE TEAM ON
MONDAY TO SATURDAY
11 AM TO 7 PM
SUNDAYS ARE A HOLIDAY.
GULABOJAIPUR STORE :
H - 4/58, Azad Marg, behind BJP office, Jaipur. 302001
Call - 0141-4284171